Return & Refund Policy – Candezzle
Last updated: [Date add karein]
At Candezzle, we take pride in offering high-quality scented candles and handcrafted products. Please read this policy carefully before placing an order.
❌ No Return & No Refund Policy (After Shipping)
All products sold on Candezzle are non-returnable and non-refundable once the order has been shipped or delivered.
Due to the nature of our products (scented candles and handcrafted items), we do not accept returns, exchanges, or refunds after dispatch under normal circumstances.
🚫 Non-Returnable Items
The following items are not eligible for return or refund once shipped:
Opened or used products
Handmade or customized products
Products purchased during sales or special offers
Products damaged due to improper handling or use
💳 Order Cancellation & Refund (Before Shipping)
If an order is cancelled by Candezzle before it is shipped, the payment will be refunded to the original payment method.
Customer-initiated cancellations after shipping are not eligible for refund.
📦 Damaged or Incorrect Product (Special Case)
If you receive:
A damaged product, or
A product different from what you ordered
Please contact us within 24 hours of delivery with clear photos or an unboxing video.
After verification, we may offer:
A replacement, or
Another non-monetary resolution at our discretion
⚠️ No cash refund will be provided in any case.
💸 Refund Conditions
No refunds once the order is shipped or delivered
Shipping charges are non-refundable
Refunds are not applicable for change of mind or personal preference
⚠️ Important Note
By placing an order on Candezzle, you acknowledge and agree to this No Return & No Refund (Post-Shipping) policy.
📞 Contact Us
For any questions regarding this policy:
📧 Email: support@candezzle.com
🌐 Website: https://candezzle.com/
